To return or exchange merchandise please print a copy of this form. (A copy was enclosed in your package. This copy is available for use in the event you need a replacement. Complete the form and return it with the merchandise in it's original packaging, within 30 days of shipment. Refunds will be processed through the National Secure Payments Service and will appear on your credit card statement. Shipping and handling charges are non refundable. We recommend you use insured parcel post as The Craftshops Mall accepts no responsibility for lost or misdirected parcels.